Your LED video wall's first year. What's normal, what's a claim.

The first year is when you learn how your LED video wall behaves in your building: through a monsoon, a festival season and a hundred small content changes. Something small may fail along the way. That is normal, it is covered, and in Bengaluru an engineer is with you within 24 hours of your message. Here is the year, month by month.

Your first year with an LED video wall, month by month

Every wall's year starts on its own commissioning date, so read the months as time since handover. The monsoon and the festival season land wherever they fall in your year.

The routine behind this calendar, from cleaning to the switch-off order, is in LED video wall maintenance, simplified.

What is normal in year one, and what is a warranty claim?

Three kinds of things happen to a new wall. Some are simply how LED screens behave and need nothing. Some are small failures any electronic equipment can show in its first year; those are covered. And a few are damage or wear, which the warranty does not cover.

Normal, nothing to fix

• The face feels warm after a long day.
• Up close you can see the grid of pixels. From the right distance, you cannot.
• A phone camera can show lines or ripples on any LED screen. If your eyes see flicker, that is different, and worth a message.
• Colours shift slightly when you look from a very steep angle.

Normal, and covered: send a photo

Not covered

• Physical impact: a trolley into the bottom row, a ladder against the face, LEDs knocked off by hard scrubbing.
• Water through the building, such as a leaking canopy onto an indoor wall. An outdoor wall's own seals are covered.
• Electrical events outside the rating: lightning, a supply far outside 200 to 240 V, or a reversed neutral and earth.
• Repairs by anyone else, modules from outside your batch, or controller firmware altered without us.
• A faint ghost from a logo left static at full brightness for months. That is wear, not a defect.

Every exclusion is printed on your certificate in the same words, so nothing is argued at claim time. The full terms are on our LED wall warranty page.

How a warranty claim runs, step by step

1. Send the fault. WhatsApp +91 72048 08334 with a photo or a short video of about 10 seconds, the invoice number and where the wall is. Weekends included.
2. Remote diagnosis. PxlOS lets us read the controller from our end, which usually pins down a dead receiving card or power supply before an engineer sets off.
3. Engineer visit. In Bengaluru, someone is at your site within 24 hours, and often the same day if you wrote before noon. In the Karnataka districts, the visit is booked within the week, and the van carries the parts the diagnosis points to.
4. Matched parts. Modules come out of your own same-batch spare box. Power supplies, cards and controllers are stocked at our Jalahalli East facility, so nothing waits on an import.
5. Written report. A written note records what failed, which parts went in and the calibration done, and your spare box is refilled.

For a covered fault the bill is zero. Call-out, labour, travel, parts, calibration and courier are all on us. The repair itself carries a 90-day service warranty. You can also check your warranty status by invoice number on our support page.

Early faults and what usually causes them

A dark block after a power cut or voltage dip

A power supply has given up. In the power supply and receiving card failures we repair, the root cause is usually a floating earth or a voltage dip, not a weak part. It is covered, but ask your electrician to test the earth and consider a stabiliser, or it may happen again. The circuit, earth and protection we specify are in the fire safety buyer's checklist.

A section that freezes or flickers after building work

Carpenters, electricians or a new false ceiling near the wall can disturb a data cable or connector. Tell us what work was done; it speeds up the diagnosis. If something physically struck the wall, that part becomes a repair rather than a claim.

The wall did not switch on, or old content keeps playing

Often this is not hardware at all. A changed Wi-Fi password or a new router cuts PxlOS off from the player, so your updates stop arriving. Send us the new network details and it can often be sorted remotely.

One tile looks a different colour

Either calibration has drifted slightly, or a module from outside your batch has found its way in. Ask who last opened the wall. The fix is a matched module and a recalibration.

Month 12: close the first year properly

• Send us your list of anything odd, however small, while you are well inside the warranty.
• Count the spare modules and check the box is dry and sealed.
• Remove PxlOS access for staff who have left, and add the people who run the wall now.
• Note the expiry date: 24 months from commissioning. If you bought the extension (up to 5 years) with the wall, your certificate shows the later date.
• Look at the brightness schedule once more. A year of content changes can leave it wrong.

Year two onwards is a different story: slower changes, a warranty end date and a decision about an AMC. That is all in life after installation: years two to five. If your wall is not up yet, start with the LED video wall owner's manual.

Where to go next

A good first year is a quiet one: a wall that switches itself on, a monthly wipe, and one quick message when something looks wrong. If year one convinces you to add a screen at another branch, the LED configurator prices it before you call us.